We aim to provide a high level of service to you but understand that on occasions things can go wrong.
If you have any complaint about a general insurance related matter or about our service generally, you can contact us as follows:
COBRA Underwriting Agencies Ltd
6th Floor Knollys House
17 Addiscombe Road
Tel +44 (0)20 8256 1930
COBRA Resource Management Ltd
1 Minster Court
Tel +44 (0)20 7204 8805
If your insurance is provided by Underwriters at Lloyd’s, and you are unhappy with our response, you may if you wish, refer your complaint to Lloyd’s. Lloyd’s will investigate the matter and provide a final response. Lloyd's contact details are as follows:
One Lime Street
London EC3M 7HA
Tel +44 (0)20 7327 5693
The Financial Ombudsman Service (FOS)
If you are unhappy with our decision (or one provided by Lloyd’s where applicable), or if we do not complete our investigation within eight weeks, you may, if eligible be entitled to refer your complaint to the Financial Ombudsman Service.
The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.
Please note that if you wish to refer your complaint to the FOS this must be done within 6 months of our final response letter.
The FOS’s contact details are:
Financial Ombudsman Service
Tel + 44 (0)300 123 9 123