Making a complaint

We aim to provide a high level of service to you but understand that on occasions things can go wrong.

 

If you have any complaint about a general insurance related matter or about our service generally, you can contact us as follows:

 

Michael Bowler

Managing Director

COBRA Underwriting Agencies Ltd

28 Dingwall Road

Croydon

Surrey

CR0 2NH

 

Tel          +44 (0)20 8256 1930

Email       michael.bowler@cobraua.co.uk

 

Or

 

Jan Staniforth

Compliance Manager

COBRA Resource Management Ltd

1 Minster Court

Mincing Lane

London

EC3R 7AA

 

Tel           +44 (0)20 7204 8805

Email       jan.staniforth@cobrarm.co.uk

Lloyd’s Policyholders

If your insurance is provided by Underwriters at Lloyd’s, and you are unhappy with our response, you may if you wish, refer your complaint to Lloyd’s. Lloyd’s will investigate the matter and provide a final response.  Lloyd's contact details are as follows:

 

Complaints

Lloyd’s

One Lime Street

London EC3M 7HA

 

Tel           +44 (0)20 7327 5693

Email       complaints@lloyds.com

Website: www.lloyds.com/complaints

 

The Financial Ombudsman Service (FOS)

If you are unhappy with our decision (or one provided by Lloyd’s where applicable), or if we do not complete our investigation within eight weeks, you may, if eligible be entitled to refer your complaint to the Financial Ombudsman Service.

 

The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.

 

Please note that if you wish to refer your complaint to the FOS this must be done within 6 months of our final response letter.

The FOS’s contact details are:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

 

Tel           + 44 (0)300 123 9 123

Email       complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk

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COBRA Underwriting Agencies Limited is registered as a company in England and Wales number 04731994 and is authorised and regulated by the Financial Conduct Authority number 307955.
Registered Office - 1 Minster Court, Mincing Lane, London, EC3R 7AA
© COBRA Underwriting Agencies Limited